Technical Support Engineer Job No.:E105
Solutions Engineer, UK/Europe Job No.:E106
Senior Software Engineer-Media Engineering Job No.:E110
Software Engineer-Media Player Job No.:E111
Senior Software Engineer-Echo System Server Job No.:E112
Software Engineer-Echo System Server Job No.:E114

Technology that's so cool, you'll wish you were back in school.

Remember sitting in Lit class, daydreaming about anything but your class? Before you knew it, class was over, and you missed half of the lecture, and worse, most of the notes.

But this is a new era, and a new technology has surfaced, allowing today's students to access new learning opportunities, anywhere, and at anytime. Lecture capture is revolutionizing the way students learn, and Echo³⁶⁰ is the company that is leading the charge.

Our team faces exciting technical challenges, and our solution is used in classrooms all over the world. Today's on demand student can access our technology through their iPods, laptops, and MP3 players. You, too, can be a part of the future of learning.

Technical Support Engineer

Dulles, Virginia
Job No.: E105

Position Summary:

Provide installation and technical support for Echo360 software products.  Interface with customers via telephone and email to provide installation assistance, troubleshooting, patches and/or bug fixes, version upgrades, training, and best practices. Ensure high level of customer satisfaction by providing high quality issue resolution within the established response time intervals and service level standards.  Assist in QA testing new software version releases and patches.  Fulfill new product orders and submit paperwork for billing.  The ideal candidate would have a strong enterprise software background and would have past employment with Blackboard, WebCT, Datatel, Oracle or Peoplesoft OR would have worked in multimedia services in a university setting with course management and lecture capture technologies.

Position Responsibilities:

• Primary telephone and email technical support response for customers, resellers, and prospects.  Track all phone and email cases in Echo360 CRM database.
• Provide installation, upgrade and training assistance onsite and remotely using screen sharing tools.
• Liaison with Engineering to verify reported bugs, test fixes and patches, and deliver bug fixes and patches to clients and resellers.
• Work with Sales and Sales Engineering to plan and execute evaluation software installation, pre-sale and post sale customer assistance and troubleshooting, custom feature testing and release.

Position Requirements :

• Bachelor degree in Computer Science, Information Systems or Multimedia desired.
• Be able to prioritize client, reseller and prospect issue resolution order.
• Occasionally manage caller expectations in regards to licensing, support contract and new purchase account status in absence of higher management.
• Office environment
• Must be able to multi-task under time constraints
• Some travel required during the busy installation season (less than 10% overall).
• Travel within the US and limited International required.
• Must be able to communicate with customers, written and orally to manage clients’ expectations through issue resolution process, collect technical and workflow information, and deliver solutions to customers, and resellers.
• Multimedia Knowledge-REQUIRED KEY COMPETENCY
  
• Basic understanding of streaming media, video and audio.
• Basic understanding of web technology including HTML, Browsers, Web Servers, etc.
• Basic understanding of digital desktop media formats such as Windows Media, Adobe/Macromedia Flash, Real Networks, QuickTime, as well as popular internet streaming protocols.
• IT/ Computers-REQUIRED KEY COMPETENCYREQUIRED: Ability to install and configure Windows Operating Systems.
• a.   REQUIRED: Ability to install and configure Windows Operating Systems.
• b.   Ability to install and configure Linux Operating Systems.
• c.    REQUIRED: Ability to install and configure IIS, Apache, and Flash streaming servers.
• d.   Understanding of High Availability and Distributed computing practices.  Network load balancing, Fault Tolerance, preferred.
• e.   REQUIRED: Basic hardware, software, operating system and device driver troubleshooting skills.
• f.    REQUIRED: Thorough understanding of Windows and Linux file systems, file permissions and disk management, including network attached storage mechanisms and remote file system management protocols.
• g.   REQUIRED: Ability to configure and perform troubleshooting for basic networking connectivity including TCP/IP, DHCP and DNS.
• h.   Understanding of Course Management Systems a plus
• General- -REQUIRED KEY COMPETENCY
• a. Excellent problem solving skills with high attention to details and good follow through.
• b. Excellent written and oral communication skills
• c. Outstanding customer service skills.
• d. Strong interpersonal skills.
• Submit bug reports to engineering via internal bug tracking system.
• Must be able to provide pre-sale technical guidance to account managers and prospects orally and in writing (e-mail).
• Ability to deal with difficult personalities in stressful situations.
• 2+ years Digital Media Encoding/Production Experience.
• 1+ years Customer/Technical Support experience in Digital Media Software or Production Service.
• Customer Service skills required; ability to provide technical support and troubleshooting to customers and resellers on a regular basis.

EOE/M/F/V/D

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Solutions Engineer, UK/Europe

London, Midlands – United Kingdom
Job No.: E106

Job Summary:

The Solutions Engineer, UK/Europe is responsible for executing the technical aspects of the Echo360 sales process in the United Kingdom (UK), Ireland and continental European territories. In conjunction with the assigned Echo360 Regional Sales Managers (RSMs), the Solutions Engineer, UK/Europe will clearly articulate the value and relevance of the EchoSystem lecture capture platform within the context of each client’s unique technology environment. The Solutions Engineer, UK/Europe will ensure a smooth transition from prospect to installed satisfied customer.

Major Responsibilities Include:

A. Presales

• Working closely with UK/Ireland and European RSMs, the Solutions Engineer, UK/Europe will perform technical qualification of Echo360 prospects and customers
• Prepare for and participate in conference calls, online and onsite presentations, demonstrations, pre and post deployment technical meetings to articulate the EchoSystem lecture capture platform for the enterprise
• Develop enterprise level EchoSystem deployment proposals for clients in response to their needs and technology environment, including hardware recommendations
• Manage regional Echo360 enterprise product demonstration resources
• Manage all technical aspects of prospects’ Proof of Concept (PoC) evaluations establishing timelines, drivers, installation, training, and on-going follow-up activities
• Keep abreast of competitive products and issues as they relate to the Echo360 product line
• Provide technical responses to Requests for Proposal (RFPs)

B. Postsales

• Provide customers with technical knowledge and documentation required to prepare classroom environment for installation. Serve as liaison and project manager between multiple departments (IT, AV, etc) within the institution, if necessary.
• All deployments and installations will be handled by the UK/European Solutions Engineer UK and European territory. The Solutions Engineer will become the expert on customer deployments and configurations in the territory.
• Provide smooth installation and post-sales transition to technical support
• Understand customer deployment requirements and propose solutions including classroom configuration, IT backend and storage, AV integration, distribution mechanism based on customer environment
• Develop a training program and materials to assist customers and partners to successfully implement and use the EchoSystem lecture capture platform. Some materials have been created for use in this capacity but these will need to be adapted as needed for specific customers and partners requirements.

C. Technical Support and Other Responsibilities

• Serve an escalated point of contact for technical support resolving advanced technical problems, assisting Echo360 technical support
• Serve as resource for tradeshow technical requirements, implementation and logistics as needed

Qualifications include:

• Bachelor’s degree in computer science, information technology, business or a related field
• Minimum 3-5 years experience in technology software sales
• Windows 2003 Server or later
• Experience with Active Directory in a Windows 2003 environment
• Knowledge of Windows and Linux platforms including systems administration
• Understanding of Windows and Linux server technologies
• Experience with Windows XP OS
• Familiarity with network services including TCP/IP, DNS, SMTP and SFTP
• Experience with the design, installation, and configuration of streaming servers. Flash Media Server and Wowza Media Server a plus
• Familiarity with common audio/video devices found within higher education classrooms including cabling, cameras, audio inputs, podiums, room control systems, automation systems, projector technologies, document cameras.  ICIA certifications a plus
• Travel requirements range from 20% to 100%
• Excellent project management skills
• Must possess excellent presentation, demonstration, verbal and written skills along with timely follow up

Desired:

• Important Preference: Experience in the higher education industry either as an IT person working in a university setting or selling software into a university environment
• Knowledge of Video is preferred but not required
• Experience with NAS or SAN storage a plus
• Experience with Web server technologies such as IIS and Apache
• Experience tracking client information in CRM solution desired. Salesforce.com experience a plus

EOE/M/F/V/D

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Senior Software Engineer-Media Engineering

Sterling, VA
Job No.: E110

Job Summary:

Works in a highly motivated software/hardware development team creating application solutions for an education media (Video / Audio) product line. The Senior Software Engineer- Media Engineering is responsible for specifying, designing, implementing and testing new video/VGA capture capabilities, and supporting and maintaining the existing product line to meet the demands of an exploding, dynamic, digital education media marketplace.

Major Responsibilities Include:

• Specify, design implement and test new video/VGA capture capabilities.
• Implement PC/MAC applications and develop media transformation applications

Qualifications include:

• Bachelor degree in Computer Science required
• Experience in scalable distributed software design and implementation.
• 7+ years experience designing and developing applications using C/C++.
• 5+ years experience designing and developing applications using C# or Ruby
• 2+ years of video/audio processing software experience.
• Experience with Linux and Win32 systems programming - Mac Programming experience a plus
• Development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, and QuickTime SDK.
• Experience programming and integrating with hardware for video/audio capture and compression.
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation.

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Experience with CSS/HTML/Javascript/Ajax/Objective C/Java/Python
• Experience on OSX, Windows, and Linux platforms

EOE/M/F/V/D

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Software Engineer-Media Player

Sterling, VA
Job No.: E111

Job Summary:

The Software Engineer – Media Player works on the software development team creating application playback solutions for education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test browser launched playback interfaces.
• Design and implement solutions for different media standards and develop media transformation applications.

Qualifications include:

• Bachelor's degree in Computer Science.
• Experience developing web 2.0 applications with examples of work requested.
• 2+ years experience designing and developing applications using C/C++.
• 2+ years experience designing and developing systems using Flash, Javascript, Windows Media, Quicktime, Silverlight.
• 2+ years experience in CSS/ HTML/ Javascript/ Ajax
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation.

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, and QuickTime SDK.
• Experience in scalable distributed software design and implementation.

EOE/M/F/V/D

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Senior Software Engineer-Echo System Server

Sterling, VA
Job No.: E112

Job Summary:

The Senior Software Engineer – Echo System Server works on the server software development team creating application solutions for the education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test components for the enterprise level Java based Echo System Server.

Qualifications include:

• Bachelor's degree in Computer Science or equivalent.
• Experience in scalable distributed software design and implementation.
• 7+ years experience designing and developing enterprise systems using Java
• 2+ years of video/audio processing software experience.
• Experience with Linux, Win32 and OSX server development
• Development experience C++/C, JavaScript, REST based Web Services, SSL concepts, Tapestry, Hibernate, Spring, CSS/HTML, MySQL, and Java Servlets is highly desirable.
• Experience in media technologies and transformation is a plus
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation

Desired:

• Scripting Language Experience - Ruby/Python
• Experience in multimedia - Video, Audio streaming media industry experience.
• Strong software development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, or QuickTime SDK.
• Experience with third-party hardware/software integration for video/audio capture, and compression.

EOE/M/F/V/D

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Software Engineer-Echo System Server

Sterling, VA
Job No.: E114

Job Summary:

The Software Engineer – Echo System Server works on the server software development team creating application solutions for the education media (Video / Audio) product line.

Major Responsibilities Include:

• Specify, design, implement and test components for the enterprise level Java based Echo System Server.

Qualifications include:

• Bachelor's degree in Computer Science or equivalent.
• Experience in scalable distributed software design and implementation.
• 2+ years experience designing and developing enterprise systems using Java
• 2+ years of video/audio processing software experience.
• Experience with Linux, Win32 and OSX server development
• Development experience C++/C, JavaScript, REST based Web Services, SSL concepts, Tapestry, Hibernate, Spring, CSS/HTML, MySQL, and Java Servlets is highly desirable.
• Experience in media technologies and transformation is a plus
• Good written, verbal and in-person communication skills
• Object Oriented design and implementation

Desired:

• Experience in multimedia - Video, Audio streaming media industry experience.
• Strong software development experience with video technologies such as DirectShow, H.264, Flash, FFMPEG, or QuickTime SDK.
• Experience with third-party hardware/software integration for video/audio capture, and compression.

EOE/M/F/V/D

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Candidates must be eligible to currently work in the United States for any employer. No agencies please. Local candidates only.

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